1. ORDERING AND PAYMENT
Once you give us the final decisions on your hire outfit/s (which tartan, jacket style, colours. sizes etc), we check availability and let you know either that all is available, or what options there are if your initial selections cannot be filled.
The booking is usually confirmed in one of the following ways:
If you have ordered and paid in full online:
. we will get back to you to confirm that the items you ordered are available (or offer alternatives if not)
If we have invoiced you after discussions and confirmation of availability
. we will ask for immediate payment of a percentage (usually 20-50%) as a deposit to confirm the booking.
Payment of the full cost must be completed well before the date needed, we will specify the exact date when full payment must be completed.
Note that the total cost includes hire of your outfit(s) PLUS a courier fee of $70 per outfit which covers both delivery and return.
Arrangements can be made to hire individual items eg, only a kilt, or only a jacket & vest etc - contact us to discuss.
2. DELIVERY AND RETURN
Hires are dispatched some days before the date needed eg, for a Saturday event we usually dispatch on the Monday or Tuesday before. If you need a different dispatch schedule, please consult with us to see what is possible. Tracking details are sent to you on dispatch.
Each outfit comes in a suit folder, with pockets to hold other items (shoes, sporran etc). For groups, each folder is named. Also included is a return address label for each outfit (essential to use this so the courier knows we have prepaid the return cost); and Dressing Instructions to help those who do not wear Highland dress often.
When your event is over, pack items back into the suit folder, attach the return label, and drop it off at any NZ Couriers depot - you can check locations on their website at: https://www.nzcextras.co.nz/nearestlocation/
NOTE 1: You cannot get NZ Couriers to collect the folder/s from you for return; our arrangement for hire return is for the client to take it to a NZ Courier depot.
NOTE 2: Please drop the outfit/s at the courier for return on the first working day after your event as items are needed for other hires.
You can arrange to pick up and return outfits in person if preferred (we are based in Whangarei), in which case there is no delivery/return fee.
. If you have ordered online - the delivery/return fee is automatically added at checkout and must be paid to complete the order. We will refund it - please add a note to the order indicating that you will pick up and return the hire in person to alert us to this.
. If we have invoiced you - and you have indicated during our discussions that you will pick up and return the hire in person, no delivery/return fee will be added.
